Ledger Setup Guide — ledger.com/start

1. Before you begin — checklist

Take a moment to confirm you have everything required and a secure, private space to do the setup. Rushing increases risk.

• Ledger hardware device, original cable and accessories
• Recovery card(s) or a secure, non-digital way to record words
• A desktop or mobile device to run the companion application
• Access to official ledger.com/start for downloads and support
• Time in a private space with good lighting — do not set up in public

Tip: Keep packaging and serial numbers for warranty and authenticity checks. If the box or seals look tampered with, stop and contact the vendor.

2. Unboxing & inspection

Inspect the device visually. A genuine device should match seller photos and include the recovery sheet and quick start materials. If anything appears suspicious (loose screws, prefilled recovery card, damaged seals), do not use it.

Hardware tampering is rare but important to check. Official channels will advise if you suspect an issue.

3. Install Ledger Live (companion app)

Ledger Live is the official application that helps you update firmware, install coin-specific apps, add accounts, and broadcast transactions. Always download Ledger Live only from the official ledger.com/start link.

1. Navigate to the official download page and choose your OS (Windows, macOS, Linux) or mobile (iOS, Android).
2. Install and open Ledger Live, then follow the onboarding prompts.
3. Do not accept unverified extensions, plugins, or third-party downloads claiming to be Ledger Live.

Security reminder: Bookmark the official site and verify certificates where your browser supports it. Phishing sites may try to mimic Ledger’s branding.

4. Initialize your Ledger — step-by-step

Follow the device prompts carefully. The high-level steps are:

1. Connect the device to your computer or pair via Bluetooth (if supported by your model).
2. Create a new device (for a brand-new device) or Restore if you already have a recovery phrase.
3. Set a PIN — choose 6–8+ digits. Keep it secret. After several wrong attempts the device will factory-reset.
4. Write down the recovery phrase exactly as presented. Most devices show 24 words (some configurations use 12 or 18). Record the words in order on the recovery card supplied. Repeat back the words only when prompted by the device — never enter them into a computer or phone.
5. Confirm the phrase when the device asks to verify a subset of words. This proves you recorded them correctly.
6. Install firmware & apps using Ledger Live if prompted. Only install apps through Ledger Live to ensure authenticity.

Never: store your recovery phrase digitally (photos, cloud, email) or share it. Ledger staff will never ask for it.

5. Security best practices (non-negotiable)

Protecting your recovery phrase is the most important thing. Follow these concrete practices:

• Never share your recovery phrase or PIN with anyone. No legitimate support will request them.
• Keep the phrase offline — use metal backup plates, safety deposit boxes, or a home safe. Redundancy in separate physical locations reduces single-point failures.
• Consider a passphrase only if you understand it — a passphrase (sometimes called a 25th word) creates an extra hidden wallet; losing it means losing funds.
• Verify addresses on your device screen before approving transactions — the device displays the final address to prevent malware from substituting addresses.
• Use strong operational security — avoid public Wi-Fi when transacting, keep OS and antivirus updated, and enable two-factor authentication on related services.

6. Receiving & sending crypto — practical steps

To receive

1. Open Ledger Live and the account for the asset you expect to receive.
2. Click Receive, connect and unlock your device, and confirm the address shown on the device matches the one in the app.
3. Copy the address only after verifying on-device and share with the sender. Always test with a small amount first.

To send

1. Create a transaction in Ledger Live and enter the destination address and amount.
2. Review fee settings and the full address in the app.
3. Confirm the transaction details on your device screen, then approve to sign. The device signs the transaction offline and Ledger Live broadcasts it.
4. Wait for network confirmations according to the blockchain’s rules.

7. Troubleshooting — common issues & fixes

If an issue persists, consult official support channels and provide the device model, firmware version, and any error messages — but never disclose your recovery phrase or PIN.

8. Advanced options & next steps

• Passphrase / hidden wallets: Adds a separate secret; great for advanced users but requires careful management.
• Staking: Many chains allow staking from Ledger accounts. Understand lock-up periods and rewards before participating.
• NFTs & Web3: Use Ledger with trusted wallets and marketplaces. Always verify contract addresses and transaction details.
• Multisignature & custody: For high-value holdings, consider multisig setups which split control across multiple devices/people.

Before attempting advanced features, read dedicated documentation, test with small amounts, and consider professional advice if you manage large sums.

9. FAQ — short answers

Is my recovery phrase a password?

No. It’s a master seed that reconstructs private keys. Treat it as the most sensitive secret you own.

Can Ledger recover stolen funds?

No. Ledger cannot move or recover funds. If theft occurs, secure remaining assets and contact exchanges/platforms for any additional help.

What if I lose both my device and recovery?

Without the recovery phrase, funds are irretrievable. Keep at least one secure backup in a separate physical location.

Who should I contact for support?

Use the official support resources on ledger.com/start or the vendor’s verified support portal. Never provide your recovery phrase or PIN to support staff.